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FAQs

What is Kaido House Chase Race?

Kaido House Chase Race – Win a New Kaido House Car!

The Kaido House Chase Race is our exclusive incentive program that rewards lucky collectors with a chance to win a brand-new Kaido House car.

Here’s how it works:
If you pull a chase car from a purchase made through our store, send us photo proof along with your order number. For every four confirmed chases, we’ll hold a giveaway—and one winner will receive a Kaido House car absolutely free!

Keep the chase alive, and you might just win big!

How do I pull a Chase?

Chase Car Availability

Chase cars are always a possibility when purchasing from our Case Fresh category. These cars come directly from sealed cases that we open, mix, and distribute randomly—preserving the original thrill of the chase.

For Certified Preowned cars, while they remain factory sealed, we cannot guarantee the possibility of a chase. These cars were acquired outside of the original case, and in many instances, previous owners may have already pulled and sold the chase car separately to maximize profits.

How quickly do you ship?

Shipping Policy

Orders are typically shipped within 1–2 business days. Our goal is to ship the next business day for any orders placed before 5:00 PM CST.

Do you take returns?

Returns Policy

We understand that returns can be tricky—especially when dealing with sealed products where the contents aren’t visible until opened. Because of this, returns are handled on a case-by-case basis.

  • All returns must be approved in advance and should be returned in the same condition they were received.

  • Sealed product must be returned sealed.

  • Case Fresh cars are not eligible for return under any circumstances.

Please note: All approved returns are subject to a 15% restocking fee.

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